If you have questions or concerns regarding this statement, you should first contact Our Customer Service Department on 1800 GO FRESH Monday – Friday from 9am – 6pm.
What Personal Information does Farm Fresh Grocer collect and why?
Farm Fresh Grocer collects information about you in order to provide you with superior products and service as well as a range of additional goods and services forming part of the ongoing growth of our business.
The information you provide to Farm Fresh Grocer will improve all of the services Farm Fresh Grocer provides as it allows us to provide bespoke services to you, and update you when Farm Fresh Grocer introduces new products and services.
The type if personal information Farm Fresh Grocer collects includes your name, address, telephone number, email address, financial information on products and services you use. This information assists in locating new business partners and providing you with products and services that you are interested in.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website; you can email us at firstname.lastname@example.org
How Farm Fresh Grocer may use your Personal Information
The personal information you provide to Farm Fresh Grocer may be used for a number of purposes connected with our business, including (but not limited to):
Farm Fresh Grocer will not use your information for purposes other than as described above unless Farm Fresh Grocer has your consent or there is specified law enforcement or public health and safety reasons.
Sharing your Personal Information
We may disclose or receive personal information or documents about you:
Unless you consent, we will not disclose your personal information to third parties other than as set out in the policy.
Farm Fresh Grocer Security Policy
Farm Fresh Grocer uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using eWAY gateway are secured payments:
For more information about eWAY and online credit card payments, please visit www.eWay.com.au..
Farm Fresh Grocer will take reasonable steps to ensure that the personal information it collects, uses or discloses about you is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.
Upon your request, Farm Fresh Grocer will provide you with access to the personal information of yours it holds, except in certain prescribed circumstances such as emergency situations, law enforcement purposes and to protect the public's (or an individual's) health and safety.
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via personal delivery drivers from the Farm Fresh Grocer team on the specified day of your order, however if goods are unavailable, you will be contacted by a member of the Farm Fresh Grocer team which may result in delaying delivery.
If you wish to query a delivery please contact us at email@example.com
Refund & Return Policy
If for any reason you are not completely satisfied with your purchase we will give you a one (1) day money-back guarantee from the time you received the goods. Please email us at firstname.lastname@example.org within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been eaten or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original conditions. All postage and insurance costs are to be paid by the buyer.
If you have any enquires regarding this document and the payment services offered by eWAY please visit their website at www.eWay.com.au.